The short version
- The 14-day free trial needs no card, so you can test the API on your own text before paying anything.
- Changed your mind? Your first payment on Developer or Business is refunded in full if you ask within 30 days.
- Cancel any time. Your plan runs to the end of the month you paid for and is not charged again.
1. Free trial first
Every new customer can start with a free trial: 14 days and 1,000 requests, polished version included, no card needed. Nothing is charged when the trial ends; your key simply stops converting until you choose a plan. We recommend running your real text through the trial before you buy.
2. 30-day money-back guarantee
If you are not happy with the Developer or Business plan, ask for a refund within 30 days of your first payment and you get it back in full. You don’t need to give a reason, and it doesn’t matter how many requests you used. The guarantee applies once per customer.
When we refund your first payment, the subscription is cancelled and your key stops converting.
3. Monthly renewals
Paid plans renew automatically each month until you cancel. A renewal can be refunded if you ask within 14 days of the renewal date and your key has used less than 10% of that month’s requests (2,000 on Developer, 20,000 on Business). Otherwise renewals are not refunded, but you can cancel at any time so you are not charged again.
We do not refund partial months when you cancel or move to a smaller plan, except as described here or in our Terms of Service, for example if we end the service.
4. Cancelling
- Cancel from the link in Paddle’s receipt email, or write to us and we will cancel for you.
- Your plan keeps working until the end of the month you have already paid for, and is not charged again.
- Your key stays the same. If you come back later, choose a plan and it starts working again.
5. How to ask for a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To ask for a refund, either:
- email [email protected] from the address you signed up with, and include your Paddle order number or the first characters of your API key (never the full key); or
- contact Paddle directly at paddle.net, using the details in your receipt email.
We reply within two business days. Approved refunds are paid by Paddle to the payment method you used, in the same currency. How long the money takes to appear depends on your bank or card provider.
6. Custom plans
For Custom plans, refunds and cancellation follow the agreement we signed with you. Where the agreement says nothing, this policy applies.
7. Your legal rights
This policy adds to your rights under the law; it does not take any away. If you are a consumer, for example in the EU or UK, you may also have a statutory right to cancel, which is described in Paddle’s buyer terms.